Customer Service Questions - Returns/Repairs
Should your require assistance in finding your parts, please give our tech support center a call at 1-800-262-4671 ext. 782.
If your battery has passed its two year warranty and needs replacing, we have instructional videos on how to replace them, and sell replacement batteries here at AnchorAudioParts.com.
Anchor Audio Warranty Information:
Anchor Audio products are warranted to be free from defects in materials and workmanship for the period of SIX (6) YEARS from the date of original purchase unless listed below:
- Anchor Audio Bluetooth comes with a SIX (6) YEAR warranty period.
- All microphone and beltpack transmitters shall be warranted for a TWO (2) YEAR period.
- Batteries shall be warranted for a TWO (2) YEAR period.
- PortaCom and ProLink 500 headsets and belt packs shall be warranted for a TWO (2) YEAR period.
- CouncilMAN and Assistive Listening systems shall be warranted for a TWO (2) YEAR period
- Built-in CD/MP3 players shall be warranted for a TWO (2) YEAR period.
- All woodworking shall be warranted for a TWO (2) YEAR period.
- All cases and covers shall be warranted for a TWO (2) YEAR period.
And, all warranties are subject to the following conditions:
- The product must have been purchased from an authorized Anchor Audio Dealer or representative.
- Anchor Audio must perform or authorize all warranty services or warranty is void.
- This warranty does not cover any product that has been subject to negligence use, connection to improper power source, misuse, or operated beyond its specifications and limits.
- Warranty shall not apply to batteries (other than those listed above), exterior finish, AC power cords, bulbs, or any other failings due to normal wear.
- Warranty is void when equipment is subjected to adverse temperature, humidity, moisture, or any condition not considered normal environmental conditions.
- This warranty excludes all damages or defects caused by shipping, transporting, or incorrectly packing for shipment.
- Any product out of warranty cannot be repaired by Anchor Audio.